Dealer Support
Become An L.W. Mountain Customer
Fill out a new client application and a representative will contact you.
Store or Distributor Order Placement
You can email us at customer_service@lwmountain.com or use the Purchase Order tab below.
An established account with L.W. Mountain is required to place an order.
File a Claim
The retailer/distributor (where the original purchase was made) should be contacted first. The retailer/distributor will determine whether the complaint has to be filed under the flooring warranty. The retailer/distributor must contact L.W. Mountain, Inc. and follow the claim's procedures for the claim to be processed. For more information go to our claims section on our website.
Refund Policy
L.W. Mountain, Inc. strives to provide the best customer service. We understand that sometimes it is necessary to return unused materials, wrong items get ordered, or the order gets canceled in its entirety by the end-user. Check out more details about our policy below.